After-Sale Service & Continued Support | Your Wellness Journey With Us

Thank you for inviting our crystals into your life. Your journey towards emotional balance and mindful living is important to us, and our support continues long after your order arrives.

Our Commitment to Your Peace of Mind

At [zouwodi], we believe a purchase is the beginning of a relationship. We are dedicated to ensuring your complete satisfaction and providing the support you need as you connect with your crystal bracelets.

1. Order Support & Tracking

  • Track Your Package: You can track your order in real-time by logging into your account or using the tracking link provided in your shipping confirmation email.

  • Delivery Issues: If your package is marked delivered but you cannot find it, or if there is a significant delay, please contact us immediately at [email protected] so we can assist you.

2. Easy Returns & Exchanges (30-Day Policy)

We want you to feel completely connected to your crystal. If it’s not the right fit—energetically or physically—we offer a 30-day return or exchange policy.

  • Eligibility: Items must be unworn, in original condition, and in their original packaging within 30 days of delivery.

  • Process: Initiate a return by contacting our customer care team. We will provide a prepaid return label and instructions. Once received and inspected, your refund will be processed to the original payment method within 5-10 business days.

  • Exchanges: For a different bracelet, please indicate your new choice when requesting your return.

3. Limited Warranty & Repair Service

Our bracelets are crafted with care, but we understand that life happens.

  • Warranty: All bracelets come with a 90-day limited warranty against manufacturing defects (e.g., clasp failure, broken links not due to misuse).

  • Repair Service: For accidental damage like broken elastic or loose stones, we offer a low-cost repair service. Please email us at [email protected] with photos of the damage for a personalized quote and instructions.

4. Crystal Re-energizing & Care Support

Your bracelet is a personal tool, and caring for it is part of the practice.

  • Personalized Guidance: Not sure how to cleanse or recharge your specific crystal? Visit our comprehensive Crystal Care Guide on our blog or reach out for personalized advice.

  • Community Rituals: Join our monthly virtual full moon cleansing circle, exclusive to our customers. (Sign up for our newsletter to receive invites!)

5. Post-Purchase Education & Connection

  • Welcome Email Series: After your purchase, you’ll receive a series of supportive emails with tips on setting intentions, pairing crystals, and deepening your practice.

  • Exclusive Content: Access to video tutorials and journaling prompts focused on emotional healing with your specific crystal.

  • Private Community: Gain an invitation to our “Circle of Light” private online community, a space to connect with other crystal wearers, share experiences, and find support.

Frequently Asked Questions (FAQ)

Q: How do I know which cleansing method is safe for my bracelet?
A: As a general rule, avoid saltwater and prolonged sunlight for most stones. Our care guide provides a safe method for each crystal we sell. When in doubt, sound or moonlight are universally gentle options.

Q: My bracelet feels different. Has the energy changed?
A: Crystals can absorb energy from their environment. It’s a sign it may be time for a cleanse. We recommend following our cleansing guide to reset its energy. Many wearers also find their connection to a crystal evolves as they do.

Q: Can I resize my bracelet?
A: Due to the nature of knotted elastic designs, resizing is often not possible without remaking the bracelet. Please double-check your wrist measurement before ordering. We are happy to help you choose the correct size.

Q: I need advice that feels personal. Can I talk to someone?
A: Absolutely. While we are not medical professionals, our team is passionate and knowledgeable about crystal practices. You can schedule a brief, complimentary Crystal Connection Call with one of our wellness advocates through your account portal.

We Are Here For You

Your emotional wellness journey is unique, and we are honored to be a small part of it. Our after-sale service is designed to provide not just solutions, but continued support and connection.

Contact Our Customer Care Team:

  • Email: [email protected] (We aim to respond within 24 hours)

  • Live Chat: Available Monday-Friday, 9 AM – 5 PM PST on our website.

Please Note: Our crystals and services are designed to support emotional well-being and personal growth. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with any questions regarding a medical condition.

Thank you for trusting us. Wear your crystals with intention, and nurture the peace within.